Careers
“Welcome Wing” Attendant – Waite Park, MN
Bursch Travel is seeking a professional and friendly full-time receptionist to join our team in Waite Park. As the first point of contact for our clients, suppliers, and visitors, you will play a key role in delivering excellent customer service and ensuring the smooth operation of the office environment. The ideal candidate will be organized, proactive, and able to multitask in a fast-paced setting.
Key Responsibilities:
- Greet and assist clients, visitors, and employees in a courteous and professional manner.
- Manage and direct incoming phone calls, emails, and inquiries to the appropriate department or individual.
- Provide general information about the company’s services, processes, and policies.
- Set up virtual client meetings with remote advisors
- Maintain a clean, organized, and welcoming reception area.
- Process incoming and outgoing mail and deliveries.
- Maintain office supplies inventory, order materials, and keep track of stock levels.
- Assist with filing, photocopying, and other clerical duties as needed.
- Support staff with ad hoc office duties to ensure smooth office operations.
- Maintain confidentiality and handle sensitive information with discretion.
- Coordinate with travel consultants and other teams for day-to-day administrative needs.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- Previous experience as a receptionist, administrative assistant, or in a customer-facing role.
- Knowledge of travel management or the travel industry is a plus.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Professional, polished appearance and demeanor.
- Ability to work well both independently and as part of a team.
- Strong attention to detail and problem-solving skills.
Personal Attributes:
- Friendly and approachable personality.
- Strong interpersonal skills and the ability to manage diverse client needs.
- Ability to stay calm under pressure and handle difficult situations with professionalism.
- Proactive and willing to take initiative.
Hours will be Monday-Friday from 9am-5pm. We welcome enthusiastic, meticulous go-getters with a passion for travel to send a resume and cover letter.
Vacation Travel Advisor – All Bursch Travel Locations (Remote if Experienced Advisor)
Bursch Travel is adding to our team! Seeking a full-time, sales-driven, travel advisor who has a passion for travel and delivering great customer service.
Guided by the company’s mission to offer unsurpassed service to travelers, Bursch Travel has branch offices in Greater Minnesota, North Dakota, South Dakota, Wyoming, and Nebraska. Recognized as one of the largest privately-owned travel companies in the Midwest, we have been serving customers since 1956.
Travel Advisor Responsibilities:
- Build and retain client relationships.
- Offer excellent customer service.
- Provide priceless advice to world-wide destinations supported by state of the art technology.
- Coordinate inspiring and memorable itineraries for clients by planning and selling domestic and international vacations.
Travel Advisor Requirements:
- Close attention to detail.
- Worldspan, Sabre or Apollo experience not required but considered a plus.
- Excellent organizational skills.
- Exceptional written and verbal communication.
- Passion for expanding personal global knowledge and sharing with others. (Training provided)
- International travel experience required.
- Will consider professionals without a travel advisor background if there is practical travel experience. Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus.
We invite motivated, detail-oriented, self-starters, that are passionate about travel to send a resume and cover letter.
Corporate Travel Advisor – All Bursch Travel Locations (Remote if Experienced Advisor)
We are on the hunt for a driven Corporate Travel Advisor to join our passionate team.
What You’ll Do:
- Curate seamless travel experiences for corporate clients, tailored to their unique needs and budgets.
- Leverage our state-of-the-art technology to craft efficient travel itineraries.
- Provide expert advice on global destinations and activities.
- Foster relationships with diverse corporate clients, ensuring a memorable service experience.
What You Bring:
Industry Knowledge
- Deep understanding of the travel industry, including airlines, hotels, and transportation services. – Familiarity with travel regulations, policies, and visa/passport requirements.
Technical Skills
- Proficiency in using travel booking systems like GDS (Global Distribution Systems) for reservations. – Comfort with modern travel management tools and technology for creating itineraries and managing client accounts.
Customer Service Excellence
- Exceptional communication skills to effectively liaise with clients and providers. – Ability to build and maintain strong customer relationships, focusing on client satisfaction.
Problem-Solving Skills
- Capacity to navigate unforeseen challenges, such as travel delays or cancellations, swiftly and effectively. – Keen attention to detail to ensure error-free bookings and arrangements.
Organizational Skills
- Ability to manage multiple client accounts and bookings simultaneously. – Strong time management skills to prioritize tasks and meet tight deadlines.
Sales Skills
- Ability to upsell or cross-sell services, enhancing the client’s travel experience.
Why Join Bursch Travel?
- Flexible working arrangements: Home or in-office options.
- Be a part of a family-owned company dedicated to travel excellence.
- Opportunities for professional growth and travel industry adventure.
- Great benefits such as health insurance, 401k match, and travel opportunities.
We invite motivated, detail-oriented, self-starters, that are passionate about travel to send a resume and cover letter.
Travel Support Specialist – All Bursch Travel Locations
We are seeking a detail-oriented and highly organized Travel Support Specialist to provide essential support to our travel advisor team. This role will involve data entry, building itineraries, managing invoicing, assisting travel advisors, and handling various administrative tasks. The ideal candidate should be proficient in data management, have a strong understanding of travel planning, detail oriented and have excellent communication and multitasking skills.
Required Skills and Qualifications:
- High school diploma or equivalent; additional training or certification in travel, hospitality, or administration is a plus.
- Proven experience in a support or administrative role, preferably in the travel industry.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent organizational, time-management, and communication skills.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Strong problem-solving abilities and a proactive attitude.
Preferred Qualifications:
- Basic knowledge of travel destinations, services, and industry trends.
- Experience with invoicing and payment tracking.
- Knowledge of travel-related policies, documentation, and regulations.
Physical Requirements:
- Ability to sit for extended periods of time.
- Frequent use of a computer and other office equipment.
Why Join Bursch Travel?
- Hiring for ANY BURSCH TRAVEL LOCATION
- Be a part of a family-owned company dedicated to travel excellence.
- Opportunities for professional growth and travel industry adventure.
- Great benefits such as health insurance, 401k match, and travel opportunities.
We invite motivated, detail-oriented, self-starters, that are passionate about travel to send a resume and cover letter.
